The Value of Positive Relations Between Public Adjusters and Insurance Companies

Public adjusters understand the complexities of all types of property insurance claims and help ensure that their clients are properly compensated by their insurance company so they can restore their property after a loss. The public adjuster’s role is to facilitate the claims process on behalf of a client and negotiate directly with the insurance adjuster handling a client’s claim to achieve a fair and timely settlement. A previously established relationship between the public adjuster and insurance (staff) adjuster, whether positive or negative, can significantly impact the outcome of the settlement.

At Avner Gat Inc., a key piece of our success is the positive relationships we build with staff adjusters. We have cultivated our relations with insurance adjusters across Southern California for decades and those positive interactions lead to fruitful outcomes for our clients on a regular basis.

Public Adjusters and Insurance Companies

Public adjusters understand the complexities of all types of property insurance claims and help ensure that their clients are properly compensated by their insurance company so they can restore their property after a loss. The public adjuster’s role is to facilitate the claims process on behalf of a client and negotiate directly with the insurance adjuster handling a client’s claim to achieve a fair and timely settlement. A previously established relationship between the public adjuster and insurance (staff) adjuster, whether positive or negative, can significantly impact the outcome of the settlement.

At Avner Gat Inc., a key piece of our success is the positive relationships we build with staff adjusters. We have cultivated our relations with insurance adjusters across Southern California for decades and those positive interactions lead to fruitful outcomes for our clients on a regular basis.

Experience Is An Asset

Property insurance claims are complicated. When a home or business is damaged, the insured party may choose to hire a public adjuster to negotiate on their behalf during the homeowners insurance claim process. In such cases, the public adjuster works closely with the insurance company’s staff adjuster, acting as a link between the insured (our client) and the insurance company.

Staff adjusters have to work within the stringent parameters set by their employer and meet deadlines set by the insurance company and government regulatory agencies, all while managing the expectations of the insured.

Seasoned public adjusters like those at Avner Gat, Inc. have worked directly with insurance companies for decades, and therefore have a unique insight that sets them apart from other public adjusting firms. In addition to the complexity of property insurance claims, staff adjusters are often overwhelmed by their caseload and an experienced public adjuster knows how to use this knowledge to their clients’ advantage.

The Avner Gat Inc. team becomes an asset to the staff adjuster because we make their jobs easier through our own preparedness, thoroughness, and over understanding of the claims process. We frequently hear that the involvement of Avner Gat Inc. on a claim makes the process that much easier.

Using Positive Relations to the Client’s Advantage

Public adjusters should never underestimate the importance of working hard to build and maintain positive relationships with staff adjusters. The world of claims adjusting can be surprisingly small and one past experience with a staff adjuster can set the tone for all future negotiations.

At Avner Gat, Inc, the majority of our team members have over 10 years of experience in the insurance industry. This means if we haven’t already established rapport with the adjuster handling our client’s claim, we are well-versed in quickly building trust with the staff adjusters which in turn moves the claim forward.

The most frequent comments made by staff adjusters is how completely overloaded they are. They appreciate public adjusters who keep the claim organized and moving forward. By assisting the staff adjuster with a variety of claim-related tasks, a public adjuster can make their job easier and achieve better compensation for the insured.

Let’s use some examples from recent claims we handled to further explain our point.

A recent client’s claim had been passed from staff adjuster to staff adjuster nine times prior to our involvement. Once Avner Gat Inc. came on board, the claim was passed to one final adjuster whom we have worked with in the past. That insurance adjuster told us, “Wow, I’m not sure what happened here, but they really needed you in this situation and they were lucky to find you. I’m also happy you are involved as I know the process will be much smoother and we’ll be able to get it done for them in a timely fashion.”

In another claim, the staff adjuster mentioned that having Avner Gat Inc. on a claim was like having an experienced adjuster assisting him. In essence, we made his job easier through our expertise and organization. This staff adjuster immediately trusted our team member, who eventually took over more of the claim handling responsibilities and in turn expedited the claim resolution.

Public adjusters should never lose sight of the more human aspects of our profession. We fully understand and manage our clients expectations with this in mind. Their lives have been turned upside down unexpectedly and been thrown into a complicated process without any prior experience or knowledge of how to handle it. On the other hand, we also understand the stressful position of staff adjusters and we attempt to make those human connections in order to facilitate their process.

We are proud to say that the Avner Gat, Inc. process is not the same as that of other firms. We take a more collaborative approach to claims, both with our clients and with the insurance adjusters that handle their claims. This has led to our success and has even resulted in many client referrals by staff adjusters themselves. We continue to be highly rated by our clients, staff adjusters and vendors and are committed to the same approach that has served us so well for decades.

Final Thoughts

Interpersonal relationships are important, especially in the complex world of property claims. Our expertise combined with the collaborative approach to claims makes the Avner Gat, Inc. team a successful and essential part of every claim we are involved in. By accounting for the challenges and needs of all parties involved, we get the best possible settlements for our clients and walk away with positive relationships that will continue to serve us and our clients for years to come.Avner Gat, Inc. has 17+ years of experience as a public adjuster in Los Angeles and Southern California. We protect homeowners and business owners from the games and fine print that insurance companies are known for.

Call us at (818) 917-5256 to find out how we can help you.

Written By

Alex Hernandez

Licensed Public Adjuster at Avner Gat, Inc.